Frequently Asked Questions (FAQs) - RolliesTobacco.com
Welcome to Rollies! Here are answers to some frequently asked questions to help you navigate our website and understand our services better.
General Questions
Q1: What does Rollies offer?
A1: Rollies is your go-to destination for tobacco products, vape supplies, CBD wellness solutions, and grow supplies. Our stores in Butler and Meadville, PA, cater to a diverse range of enthusiasts.
Q2: What are your store locations and hours?
A2: We have stores in Butler, PA, and Meadville, PA. Check our Store Locator for addresses and operating hours.
Ordering and Products
Q3: How do I place an order online?
A3: Simply browse our website, add desired items to your cart, and proceed to checkout. Follow the prompts to complete your purchase securely.
Q4: Can I modify or cancel my order?
A4: Please contact our customer service team immediately at info@rolliestobacco.com for assistance with order modifications or cancellations.
Q5: Are there age restrictions for purchasing tobacco and vape products?
A5: Yes, you must be of legal smoking age in your state to purchase tobacco and vape products. We verify age during the checkout process and at the time of delivery.
Shipping and Delivery
Q6: How is shipping calculated?
A6: Shipping costs are calculated based on the selected shipping method, destination, and the weight of the products. You can view shipping costs during the checkout process.
Q7: Do you ship internationally?
A7: Yes, we offer international shipping. Please note that customers are responsible for any customs fees, import duties, or taxes.
Q8: How can I track my order?
A8: Once your order is shipped, you will receive a confirmation email with tracking information. You can track your order using the provided tracking number.
Returns and Refunds
Q9: What is your return policy?
A9: Our return policy allows returns within 30 days of delivery for unused and undamaged items. Contact our customer service for return authorization.
Q10: How are refunds processed?
A10: Refunds are processed to the original payment method once the returned item is received and inspected.
Contact Information
Q11: How can I reach Rollies customer service?
A11: You can contact our customer service team at info@rolliestobacco.com. We're here to assist you!
Feel free to reach out if you have additional questions or need further assistance. Thank you for choosing Rollies!