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Returns & Refunds

Return Policy for RolliesTobacco.com (Rollies Tobacco LLC)

Effective Date: [1/24/2024]

Thank you for choosing RolliesTobacco.com. Our Return Policy outlines the terms and conditions regarding the return of products purchased through our website, referred to as "the site" or "our website."

1. Eligibility for Returns:

  • To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.

  • Returns are generally accepted within [30] days from the date of delivery.

2. Return Process:

  • To initiate a return, please contact our customer service team at info@rolliestobacco.com to obtain a Return Authorization (RA) number.

  • Clearly mark the RA number on the outside of the package.

  • Ship the item to the address provided by our customer service team.

3. Non-Returnable Items:

  • Some items are non-returnable, including but not limited to:
    • Opened or used products.
    • Items without original packaging.
    • Products not in the same condition as received.

4. Refund Process:

  • Refunds will be processed once the returned item is received and inspected.

  • A refund will be issued to the original payment method used for the purchase.

5. Return Shipping:

  • Customers are responsible for return shipping costs unless the return is due to an error on our part or a defective product.

  • We recommend using a trackable shipping service for returns.

6. Damaged or Defective Items:

  • If you receive a damaged or defective item, please contact our customer service team immediately.

  • Provide detailed information and, if possible, include photos of the damaged or defective item.

7. Exchanges:

  • We do not offer direct exchanges. If you wish to exchange an item, please follow the return process for a refund and place a new order for the desired item.

8. Restocking Fee:

  • A restocking fee may apply for returns that do not meet the eligibility criteria or are not in compliance with this Return Policy.

9. Contact Information:

If you have any questions or concerns regarding our Return Policy, please contact us at:

Rollies Tobacco LLC
info@rolliestobacco.com

By making a purchase on RolliesTobacco.com, you agree to comply with the terms outlined in this Return Policy. We appreciate your trust in Rollies Tobacco LLC, and we strive to ensure a hassle-free experience for all our customers.